I collected my #swag bag with my t-shirt, notepads and water bottle in it and read through some of the sponsors' leaflets so I knew which ones to talk to and get more info on. Once settled, I headed to the Keynote with Peter Coffee to secure a good seat (which I did!)
Having been in the Salesforce world over 5 years now, I have fallen into some bad habits so I defo needed this refresher! Brad was funny and engaging the whole way through. I really enjoyed this session and one of the biggest takeaways was that bad data is not duplicates: it is blank fields. I will be reviewing this in any orgs I work in from now on!
This was a entertaining session too, which left me wanting cake! Amanda highlighted the importance of focusing on the business goal, sticking to requirements whilst not pulling your hair out! The need to get buy-in and engage your stakeholders was also a key note taken during this session.
I took some time out to do a few trailhead modules in the dedicated trailhead area and grabbed some lunch and talked to some of my Ohana. Salesforce Tom stopped by for a quick hello and a selfie! Off I went to my next session:
This was a great session on giving tips and tricks on everything from help & training,answers, collaboration, user groups, known issues and idea exchange. How to use the success community to your advantage and get the most out of it and give back to others a well as pre-empt issues and rock at your job!
I was really eager to attend this one having worked in an org that was nearly 6 years old I wanted to know how to "kick the tires" and where I should focus efforts to keep orgs in tip top shape. One of the big take always for me was the need to solve the right problem; if users tell you the problem and give you a solution on how to fix it, do not jump straight in and use that solution. Do your homework as the problem could stem from user training, lock of communication or access/visibility etc.
For example: the car sales guy is intimidating in a suit, while changing the dress code makes the same man more approachable, more empathetic.
Meeting so many wonderful people and expanding my #Ohana, telling people that every time they drink "dead pony pale ale" a my-little-pony dies. Seeing Zachary Jeans again; not to mention coming away inspired and full of knowledge!
My only regret is not getting a photo in the photo booth but there is always next year!
Thank you so much to the organisers; Francis Pindar, Kerry Townsend, Jodi Wagner and Simon Goodyear!