One of the big questions I get from colleagues and friends alike is how I choose Salesforce? And to be honest I didn't; it chose me! Back in 2011, the company I work for expanded into the service console and the department I was in at the time needed a Salesforce Administrator. Initially, I didn't think I was suited for the role: I was worried and inexperienced but after some encouragement I put my name forward and aced the interview.
It wasn't love at first log-in for me as the day we went live with Email-to-case; the director met me at the front door and started to list all the problems we were having with go-live. Looking back on it now, I can laugh as they were all minor issues; but on that day I felt overwhelmed but I managed to pull it all together and get everything fixed! I had sat the 201 training back hen and while it was really good, I didn't have a lot of practical experience.
After 2 months, I was flying! I found playing around in a test environment really helpful and were lucky that I had an IT team great at explaining the background of everything as well as the reasoning for how the system was built. As I got comfortable, I expanded to reading blogs and answers on the salesforce community in order to further my knowledge. YouTube was a life saver. If I didn't know whether I was doing something correctly, I was straight on to YouTube! I still use it but not only for how to's, I use it also for watching Dreamforce sessions.
Salesforce have launched Trailhead and it is brilliant for anyone who wants to try their hand at Salesforce. You get a free org and it walks you through everything step by step. I am a practical learner - more than a theory learner - so it suits me perfectly and it has the most up to date features like Wave and Lightening on it – it's where I learnt how to use both!
I hope this helps you on your journey and feel free to reach out with questions!